Frequently Asked Questions (FAQs)

At Mar Conzept, we want to make your shopping experience as smooth and pleasant as possible. Here you will find answers to the most frequently asked questions. If your question is not listed, you can contact us at any time – we are happy to help!

Orders & Shipping

How long does it take to process my order?

Orders are processed within 1-2 business days (Monday to Friday) after payment is received. Once your order has been shipped, you will receive a shipping confirmation with a tracking number.

How long does shipping take after processing?

Shipping after processing takes 5–8 business days.

Estimated delivery time

The estimated total delivery time is 6–10 business days

Do they offer free shipping?

Yes, we offer free shipping on all orders.

How can I track my order?

Via the following URL: Track order
Via the shipping confirmation email you receive after shipping.

Can I still change my shipping address after placing the order?

If you would like to change your shipping address, please contact us within 12 hours of your order. Once the order has been processed, we may not be able to make any changes.

Return & Refund

How does your return process work?

You can return items within 30 days of receipt, provided they are unworn, unwashed, and in their original condition with tags and original packaging.

How do I initiate a return?

Send us an email at support@marconzept.com with your order number and the reason for the return.
We will send you return instructions, including the return address.
Return the item within 30 days of return approval.
Once we have received and inspected the item, we will process your refund.

How long does it take to receive my refund?

Refunds are processed within 10 business days after receipt and inspection of the return. The refund will be made via the original payment method.

Which items cannot be returned?

The following items are excluded from returns:

Underwear and swimwear (for hygiene reasons)

Who bears the cost of the return?

Customers are responsible for return shipping costs unless the item is defective or incorrectly delivered.

Payments & discounts

What payment methods do you accept?

We accept the following secure payment methods:

Credit & debit cards (Visa, MasterCard, American Express)
Digital wallets (Apple Pay, Google Pay, Shop Pay)

Are there discount codes or special promotions?

Yes, we regularly offer exclusive discounts and special offers.

My payment was declined. What can I do?

If your payment is unsuccessful, try the following:
Check if your card details are correct (expiration date, CVV, and available balance).
Make sure your card is authorized for online or international payments.
Choose a different payment method.
Contact your bank or card provider to ensure that the transaction has not been blocked.

Product & size information

How do I find the right size?

We offer detailed size charts for every product. Please check the product page to find the right fit for you.

How do I properly care for my clothing?

Care instructions can be found on the label of each item. To maintain the quality of your clothing, we recommend that you follow the washing and care instructions carefully.